FAQ

Sunny Bucks

Note: Sunny Bucks can only be used and gained with Steiff purchases.

Sunny Bucks is a system which allows you to earn money toward your next purchase. For every $150.00 you spend, you earn 10 Sunny Bucks. Sunny Bucks are cummalitive. If you spend $75 on a purchase and then $75 on another purchase, you earn 10 Sunny Bucks. Sunny Bucks are valued at the US $1 in terms of purchases with us and applying to your purchase as a credit.

For information on your current Sunny Bucks holdings, please call the store. At this time the information is not stored on the web site. When you make a purchase, your receipt will detail the amount of Sunny Bucks you currently have.

Redeeming:

Sunny Bucks are applied upon your request.

Notes:

Sunny Bucks do not apply to all items. Items on the web site which are not part of Sunny Bucks will have a tag next to the price on the web site.

You can only apply a maximum of 10 Sunny Bucks to a purchase.

Sunny Bucks ARE NOT redeemable for cash.

Sunny Bucks cannot be applied towards shipping.

Sunny Bucks earned at purchase cannot be applied towards the current purchase which is earning points.

Sunny Bears reserves the right to discontinue this program at anytime.

Shipping

Domestic

Free shipping is offered on orders of $100.00 or more.

Domestic / International Information

Free shipping may not be offered on sale items discounted more then 20%.

Free shipping method is of our choice. Overnight, express or any other type of express shipping is not part of our free shipping program.

We reserve the right to not offer Free Shipping on oversize items or bulk quantity purchases.

We reserve the right to refuse free shipping when shipping companies are charging additional pricing. Example: Delivering to a rural area or when we are charged additional freight fees in cities. In these circumstaces we will always alert the customer.

International

International shipping rates of purchases of $250 or more are subject to free shipping and to any and all of these clauses. We consider average shipping rates internationally to be $20-$30. If shipping rates exceed this average, we reserve the right to charge (shipping rate) - $30.

Other Info

We reserve the right to refuse free shipping.

In any of these conditions, Sunny Bears will always alert the customer of any and all potential problems.

Return Policy

If you are not satisfied with your purchase, you will have 5 days from receipt to call for a return authorization. Custom orders may not be subject to return and we request you call us if you have conerns about an item. Shipping costs will not be refunded. You will be responsible for the shipping and insuring of the items to be returned to Sunny Bears.

Layaway / Payment Plants

Sunny Bears is flexible and should be able to meet your layaway needs. Please call us to setup your layaway. Layaways are non-refundable.